If you are not 100% satisfied with the quality of the Home Inspection, Termite Inspection and/or the report content as it pertains to quality of product and quality of reporting itself you are entitled to a 100% refund of the fee charged. This does not apply to any items reported or observed in the inspection or the report: The Inspection People is not responsible for the quality of the home inspected or the items or deficiencies cited. If there is a dispute as to what category a perceived dissatisfaction falls into please refer to the Pre-Inspection agreement that was signed prior to the Inspection Report being delivered for direction on our policy regarding such disputes. Allow up to 30 days for all approved refunds to be made. Refunds will be made in a form that is at The Inspection People’s discretion i.e. check, credit chargeback, or in rare cases cash.